Tonatto® Profumi

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Tonatto® Profumi Official Site – LAURA TONATTO® Official Site

Nuova Sangaus S.r.l.
Via Giolitti 54
10123 Turin, Italy

Olfactory Galleries

Turin: Via della Rocca 14c
10123 Turin, Italy
Phone number: +39 011 8610 807

Rome: Piazza di Pietra 41
00186 Rome, Italy
Phone number: +06 69 797 625

Contact Us

Returns & Post-Sales Services

Return Policy:

The return policy is made easy through your Tonatto® Profumi Official Site personal account. For any question you can get in contact with our Customer Service via e-mail at info@sangaus.com and by phone at +390118610807 (Mon - Fri: 10:30 -17:00 CEST). The return-right is regulated by law and the client-consumer (ie an individual who buys goods for purposes not related to his professional activity) is entitled to terminate the contract for any reason. To exercise this right, the customer must fill the dedicated section inside his personal account, at the voice "Return purchased product " inside the "My Orders" area. Please proceed to fill it within 30 working days with effect from the date of delivery of goods. For any doubts please don't esitate to contact us. Note: They can not exercise the right to cancel customers who purchase with VAT.

Mode of Return:

The right of return is subject to the following conditions: The purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.). The expedition, until the certificate of receipt in our warehouse is under the complete responsibility of the customer; NUOVA SANGAUS S.r.l. does not respond in any way for damage or theft / loss of goods returned by uninsured shipments.

Goods return delivery:

The product will be returned to NUOVA SANGAUS S.r.l. within 30 days along with the authorization form received. Just in case of repair costs for damages assessed packing original NUOVA SANGAUS S.r.l. will refund the customer the entire amount already paid for the product within 30 days from the return of the goods by following the transfer of the amount charged to card through transfer credit or bank transfer. In latter case, the Buyer shall deliver promptly to the bank on which to obtain reimbursement (IBAN code of the customer).

When the return-policy is not valid:

The return policy is not valid when lack of the essential integrity of the property (package and / or its contents), in cases NUOVA SANGAUS S.r.l. finds:
- Use (even partial) of the goods and any supplies - The absence of the outer packaging and / or package, original interior; - The lack of integral elements of the product (accessories, manuals, parts etc); -The damage of the product for reasons other than its transport.

In the case above, NUOVA SANGAUS S.r.l. will return to sender the property purchased by charging the shipping cost. Customers who purchase with VAT can not exercise the return policy.

Cancelling or modifying of an order:

To change or cancel an order, before the receivement of the tracking number, the costumer should promptly contact NUOVA SANGAUS S.r.l. via email at info@sangaus.com or by phone at No. +39 0118610807. ALWAYS mention the order number.

Copies of documents:

To request copies of documents (invoices, DDT, etc ...), the customer can contact NUOVA SANGAUS S.r.l. via email at info@sangaus.com or by phone at No. +39 0118610807. ALWAYS remember to indicate the type and number of document for which you are requesting a copy or the fixing.

Warranty:

All the products marketed by NUOVA SANGAUS S.r.l. are covered by the manufacturer's conventional warranty.

Recommendations:

Tips for the website or reports of problems encountered during navigation? Write to info@sangaus.com .

Information about bills and transfers:

To contact the administrative service, customers can contact NUOVA SANGAUS S.r.l. via email at info@sangaus.com or by phone at +39 0118610807. ALWAYS remember to indicate the order number or invoice number or document you are asking information for.

IF IN DOUBT, CONTACT US!
NUOVA SANGAUS srl
Via Lagrange 10 - 10123 Torino, Italy
Partita IVA / Codice Fiscale: 11218030010

General Information & Customer Service:

info@sangaus.com
Tel: +39 0118610807
Fax: +39 0118611019

Privacy & Payments

Payments:

In order to provide the safest and most assisted online shopping experience we have partnered with the leading e-commerce specialist eBay, PayPay which will carry out all financial transactions. Paypal

Payments Methods:

Purchases made on this website are secure and guaranteed and may be made in the following ways:
- Payment by Credit Card
- Payment by Bank Transfer
- Payment by Paypal

Payment in advance through bank transfer:

When paying by bank transfer in advance the order will be handled only after receiving the confirmation of acceptance from the bank. Please remember to always display your name and surname, the date and the order number. Payment must be made within 3 days from date of order. Go past the deadline, the order will 'automatically be cancelled. The bank transfer will have to be made payable to:

NUOVA SANGAUS srl Via Lagrange 10 - 10123 TORINO - Italy IBAN: IT 66 H 0503401003 0000000 00510 SWIFT CODE: BAPPIT21A73 (Only for payments from outside of Italy).

Payment by credit card:

In cases of purchase with payment credit card, the bank will authorize the debit of the amount of your purchase. In case of cancellation by both the customer that in case of rejection of the contract by NUOVA SANGAUS S.r.l. , NUOVA SANGAUS S.r.l. will ask for the cancellation of the transaction and the transfer of the amount committed. The release times depend exclusively on the banking system. Once the cancellation of the transaction NUOVA SANGAUS S.r.l. cannot in any way be held responsible for delays and / or damages caused by the banking system. NUOVA SANGAUS S.r.l. has the right to ask the customer additional information or sending copies of documents showing ownership' of the card used. If the customer does not provide such information and / or copies NUOVA SANGAUS S.r.l. reserves the right not to accept the conclusion of the contract. At no time during the purchase process credit card NUOVA SANGAUS S.r.l. is able to know personal information about the proprietor since the information is transmitted directly to the site of bank that handles the transaction.

Payment by PayPal:

Selecting the PayPal payment, you will be redirected to a page on the PayPal site where you can enter your email address and password and make the payment. Your financial data will not be shared with NUOVA SANGAUS S.r.l. but will be handled directly by PayPal. In case of cancellation or non-acceptance by NUOVA SANGAUS S.r.l. , the amount will be 'refunded to your PayPal account. NUOVA SANGAUS S.r.l. will not be responsible for delays and / or damage caused during repayment.

Privacy notice Nuova Sangaus S.r.l.

Privacy notice pursuant to Article 13 of Legislative Decree 196/03, and followed changes, on data protection (the “Data Protection Act”):

At tonatto.com , we respect your concerns about privacy. The following policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. As we continue to develop our Web site and take advantage of technologies to improve the services we provide, our policies will continue to evolve. We therefore encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices. Currently, tonatto.com gathers online customer information to improve the content of our Web site, to enhance your online shopping experience and for marketing and promotional purposes. We collect information from you in two primary ways: when you register to purchase and when you register for email (please see below for details concerning each).

1) Registering for a Purchase: the information you provide upon registering to purchase includes general facts necessary for us to complete your order - your name, shipping addresses, email address, telephone number, credit card or paypal number. Your credit card number is privileged information and will at no time be shared with a third party. Your online account information is stored and maintained in a secure location.

2) Registering for Email: the information you provide upon registering for email consists only of your name and email address. We will use this information to respond to your submissions.

3) Submissions: although we will make every effort to respond quickly to applicable email messages, Nuova Sangaus S.r.l. is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. We welcome your comments and feedback regarding tonatto.com, our merchandise and our services.

A cookie is a small file that is sent to the browser and saved on your device.
 Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalize your navigation experience by remembering your preferences (for example, remembering the language and currency you set). This website uses various types of cookies and similar technologies, each of which has a specific function.

Typologies and functions

Navigation cookie

From the first access these cookies allow the website to function correctly and allow you to view content on your device by recognizing the language and market of the country from which you’ve chosen to connect. If you are a registered user, they will allow you to be recognized and to access the services offered from the dedicated areas. Navigation cookies are technical cookies and are needed for the functioning of the website.

Functional cookies

These cookies allow, based on your express request, for you to be recognized when you subsequently access the website, so that you do not have to enter your information each time. 
If you have added items into your Shopping Bag and closed the session without completing the purchase and without eliminating those items, these cookies allow you to continue the shopping experience the next time you access the website finding the same articles that were selected. Functional cookies are not essential to the functioning of the website, but rather improve navigation quality and experience.

Analytical cookies

These cookies are used to prepare statistical analyses on the navigation methods of our website’s users. The website uses certain third party services which, entirely independently, install their own cookies.

Our own and third party marketing and profiling cookies

These cookies are aimed at creating user-related profiles to send commercial messages that meet the preferences shown during the visit, or to improve your navigation experience: while you navigate on our website, these cookies are useful for showing you products of interest to you or which are similar to those you have viewed. Third party cookies are those that have been sent by our trusted third party companies. These cookies allow you to be provided with our commercial offering on other affiliated websites (retargeting). With third party cookies we do not have control of the information provided by the cookie and we do not have access to this data. This information is entirely controlled by third party cookies as described in the respective privacy policy.

Social Network Cookies

These cookies are necessary to allow your social account to interact with our website. For example, they are used to express your appreciation and to share it with your social networking friends. The social network cookies are not needed for navigation. For more information on cookies and to manage your preferences for third party profiling cookies, please go to http://www.youronlinechoices.com to disable analytical cookies and prevent Google Analytics from collecting data on your navigation, you can download the add-on from your browser to deactivate Google Analytics: https://tools.google.com/dlpage/gaoptout. The majority of browsers are configured to accept, control or potentially disable cookies through the settings. Disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer.

Shipments & Deliveries

Transport cost:

The cost of transportation will be calculated by the system based on weight of the items ordered.

Delivery Time:

The timing of delivery of goods ordered may vary by the kind of goods purchased (eg. If the goods are available at the manufacturer) and by the delivery method chosen. The times given for delivery are indicative.

Goods Reception:

Upon delivery of the goods the customer is required to check: - That the number of packages delivered is as specified in the transport document - The packaging is intact and not altered even in the closing strip. In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery by adding the words "subject to control GOODS FOR indicate motivation" on the delivery document received by courier or other operator. The customer then must report any damage within 3 days of receipt of goods in the manner prescribed by the operator undertaking the expedition. If the order is returned to NUOVA SANGAUS S.r.l. by courier / carrier because of a wrong address provided by the customer or end deposit time in the warehouses of the courier / carrier, or for any other reason attributable to the negligence of the customer, a new shipment will be possible upon payment of the relative fee via a link will be provided to the customer for payment with credit card, or alternatively by bank transfer or even PayPal. In no case to make deliveries by appointment will be possible, at predetermined times or days.

Tax and duties:

Inside the European Union: there are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products. Outside the European Union: shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities. Shipping to the United States of America: as above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs. Failure to clear customs: the onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information. IMPORTANT: If you requested a change of the product you originally ordered, the new shipment might still be subject to import taxes/duties from the International Customs Authorities.

Careers

Soon, in this section, we will update our open positions! In the meantime, send us you curriculum vitae at: info@sangaus.com

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